To Our Trade Partners and Valued Customers
As COVID-19 continues to affect our communities, we are vigilantly working to safeguard the health and safety of the Calmantel crew and our customers. We are very committed to continuing our standard punctual and professional service to all our builders and homeowners with implemented policies and procedures to keep health as the top priority. Health and safety for our customers, crews and families will always be at the forefront and we will do everything in our power to reduce the possibility of any member of our team inadvertently exposing another person.
Calmantel, like all small businesses at this time, has pivoted its entire operations in response to the spread of COVID019. We are fully equipped to have our office staff work remotely when necessary and have implemented social distancing, personal protective equipment and staggered schedules in the warehouse. We have redesigned the entire office layout in order to be in compliance with all CDC Guidelines. We are also using this time as an opportunity to remodel our designer showrooms in Sacramento and Dublin to better showcase our available fireplaces and mantels. The physical make up of our business has dramatically changed over the past few months but our core principles remain the same – to provide excellent, efficient and consistently reliable service and products to our customers.
Social Distancing Practices: One of the strongest defenses against COVID-19 is social distancing. Calmantel has taken measures to ensure our employees and customers practice social distancing of a minimum of 6 feet apart. Our office has been redesigned to have all desks six feet apart and knocked down walls to increase ventilation and air flow. The amount of customers in the showroom at one time is being monitored to avoid any crowd gathering.
Good Hygiene Practices: The office and showroom are stocked full of resources such as sanitizer and face masks along with reminders to always practice good hygiene practices.
Routine Cleanings: We have increased the frequency of cleaning high tough/traffic areas such as the kitchen, restrooms, desks, door handles and phones. We are even burning sage to keep our energy clean!
Face Coverings: We strongly encourage customers to wear a mask or face covering when entering our establishment. We communicate to our customers where masks and face coverings are required by state and local authorities.
Limited Showroom Hours: The Sacramento Showroom has stopped its weekend hours and we prefer any customers to call ahead and make an appointment. The Dublin Showroom is 100% by appointment only. The Anaheim Showroom has normal business hours.
Keeping Up: As each day changes with new developments and protocols, Calmantel is closely monitoring the COVID-19 situation to make sure all of our locations and crews in the field are equipped with the most up to date safety guidelines and equipment recommended by the CDC and health officials.
The building industry is truly essential to our community and we appreciate our crews, trade partners and customers who are trying their best in these extraordinary times. We value you and our relationship and COVID-19 has made that even more clear.
- California Mantel & Fireplace